FAQ
- I’m already a customer with you. How do I sign up for Clic Océan?
Contact your account manager directly or submit an online request. Once your request is received, your account manager will activate your account and you will receive an email to set your password.
- I’m not a customer with you yet. How do I sign up for Clic Océan?
Submit a request to open a new account. Before confirming your account, we must complete a few administrative and financial procedures and take a moment to get to know you. We will allocate an account manager to you according to your needs. You can then access our website.
- How long does it take for my account to be activated?
If you are already a customer, your account manager will activate your account as soon as we receive your request. If you are a new customer, it will take a few days for us to complete the necessary administrative procedures.
- I have not received an email to set my password.
You will receive your email to set your password once your account manager confirms your account. If you do not receive anything, check your spam folder and then contact us.
- I cannot create my password.
A valid password must contain at least 8 characters, including a capital letter and a special character.
If you are using Internet Explorer, the link you received to set your password may not work. We recommend opening the link in another browser (Chrome, Edge, etc.).
- I have forgotten my password
On the login page, click ‘Forgotten password’. You can also contact your account manager, who will send you a link to reset your password.
- How can I get more information about a product?
Would you like more information about the quality of a specific product? Simply contact your usual account manager, who will provide that information. You can also follow us on Facebook as we regularly publish videos and photos of the day’s catch.
- Can I add products after I’ve placed my order?
Of course you can. As long as it is before your order despatch time, you can add items and they will automatically be added to your current order. You can also add to your order by telephoning your account manager.
- Can I order now for a later date?
Not yet, but we are working on this feature. We will let you know once it is available.
- Can I modify my delivery address?
You cannot do that yourself. You must contact your account manager who will modify your details and, if required, your delivery despatch time.
- Can orders be delivered outside of France?
Yes, of course! As they do for your usual orders, our fish and seafood wholesaler sites can deliver throughout Europe and abroad. We are currently developing a multilingual version of our website to make ordering easier for our customers.
- If I’m not a professional, can I still sign up?
Unfortunately no, this website is exclusively for professionals: wholesalers, supermarkets, fishmongers, restauranteurs, etc.
Any other questions?