Privacy Policy
Océalliance, as the publisher of the website clicocean.fr (hereinafter the ‘Website’), collects, uses and shares various details that the users of our products provide us with through our Website.
We want to protect the confidential nature of your personal data and provide transparency, which is why we have created this document to inform you and help you understand how we process the data you provide to us.
Océalliance is committed to providing the highest level of security for your personal data, in accordance with the applicable European and French regulations.
Given this, our privacy policy is formalised in this document and aims to set out:
- the data that we collect and the reasons why we collect it
- the way that we use the data
- your rights regarding the use of your personal data
This privacy policy supports our contractual commitments, including our Website’s terms and conditions of online sale (hereinafter the ‘T&Cs’).
This privacy policy does not apply to mobile applications or websites published by third parties, whether or not they are partners of our company, towards which our Website may direct you.
For further information about the protection of your personal data, we recommend you consult the CNIL (French National Commission for Information Technology and Civil Liberties) website at https://www.cnil.fr/en/home
I. Collected data
In order to provide the best possible service to all users of our products, we may collect and process various data gathered in the following ways:
(i) data collected directly from the user: By using our Website or application, you may send us information that identifies you (hereinafter the ‘Personal Data’). For example, you provide us with your Personal Data when you buy one of our products, complete a registration form for our services, participate in a game, competition, promotional deal, study or survey, and contact us by any means.
The information you provide may include the following Personal Data:
- full name, address, gender, telephone number, email address, billing address, delivery address, your company’s SIRET number, and the full names, email addresses and job titles of your employees who have access to the Website
- data relating to your location, when you agree to us collecting and processing that data.
(ii) automatically gathered data: When you use our products and services, we collect various information in a systematic, automated manner. That information primarily involves the following categories:
- data relating to the device used when logging in and how our services are viewed and used: we may collect information about the devices you use to access our services and the networks from which you access them, including your IP address, log in data, type and version of the internet browser used, type and version of your browser’s plugins, operating system and platform, and data about your browsing path.
In any case, we only collect and process the data that is strictly necessary for the purpose for which they were collected.
And when we request information from you, we tell you whether it is mandatory or optional to provide that information, and inform you of the consequences of not providing the information. Only those fields marked with an asterisk are mandatory and required in order for us to provide you with a service, such as placing an order.
Children
Our Website is not designed for children under 16 years and we ask that minors not provide their Personal Data to Océalliance. If we realise that we have collected the Personal Data of a minor under 16 years old, we will take all the necessary measures to erase that data as quickly as possible.
II. Data retention period
In general, the collected data will be retained for a period not exceeding five (5) years from the date the Website was last visited.
This retention period may be shorter if you request your account be closed or your Personal Data be erased.
However, the retention period for certain data may exceed the five (5) year period stated above, in order for us to meet our accounting and tax obligations and, more generally, our legal obligations. This includes all transactions.
III. Usage of collected data
The collected Personal Data is used to:
(i) send you information about our services by all means of communication, including important security notices and notifications of any significant modifications made to this Privacy Policy, and provide you with high quality customer assistance.
(ii) enable you to personalise our services and to enable us to correct and improve them in order to continue to provide the best service; your purchasing history enables us to provide you with better information when you visit our Website.
(iii) inform location features: we collect location data only when you have authorised us to do so and for the exclusive purpose of providing you with services based on the location you request. These data are stored on your terminal and are not stored or processed by us.
(iv) enable you to create an account to access certain services requiring prior registration, for example when you create an account and we ask for your email address and name in order to ensure your account’s security.
(v) provide you with a customer and product assistance service and monitor the quality and nature of that service; when you communicate with an advisor or account manager from our customer service team by email or telephone, we collect Personal Data such as your name, postal address, telephone number, email address, contact preferences, and information about the Products you possess and the date of purchase. This enables us to create event journals for diagnosing product or application performance issues and to gather information about problems relating to support and services. In accordance with applicable legislation, we can also record and listen to your conversations with our customer service advisors and account managers, and analyse all comments voluntarily supplied through customer surveys, in order to improve our customer service. With your agreement, which you can withdraw at any time, our customer service team can log into your account to resolve issues, if required.
IV. Communication of collected data
In order to provide you with the best service possible, we may share information about you, including your Personal Data, with third party companies that process them on our behalf in accordance with our instructions, current legislation, and this privacy policy. Your Personal Data will only be shared with partners that provide sufficient guarantees regarding the implementation of suitable technical and organisational measures to ensure the protection of your rights and Personal Data.
We may also be required to share certain data, including your Personal Data, either by law or if we believe in good faith that it is necessary for (i) responding to any complaints lodged against Océalliance, (ii) complying with any legally binding request, (iii) executing any contract agreed with our users, (iv) emergency situations where the public’s health or an individual’s physical safety is at stake, (v) investigations and inquiries, and (vi) protecting the rights, property and security of Océalliance, our users and, more generally, any third parties.
More generally, we may communicate to third parties all the information that you have authorised us to communicate.
We also reserve the right to communicate all or part of the Personal Data gathered in the event of a transfer of ownership or restructuring of our company or its assets, subject to the entity to whom we are transferring the Personal Data only processing that Personal Data in accordance with this privacy policy and applicable legislation.
V. Data location
We store your Personal Data in our secure servers located within the European Union. However, the data we collect when you use our services may be transferred to other countries.
In that situation, we will ensure that such processing is performed in a secure manner and in accordance with this privacy policy, and is bound by the European Commission’s standard contractual clauses to guarantee a sufficient level of protection.
VI. Data security
We implement the appropriate security measures consistent with standard practices in order to protect your Personal Data from any unauthorised access, modification, disclosure or destruction.
VII. Your rights
Océalliance has implemented suitable Personal Data protection systems to ensure that they are only used in accordance with the purposes set out above and to ensure their accuracy and update them, as well as to enable you to exercise your rights.
Right to access: You have the right to access the Personal Data we hold through your account (accessed through the Website or application).
Right to rectification: You have the right to request your Personal Data be immediately corrected and updated.
Right to erasure (right to be forgotten): In the absence of legal provisions to the contrary, we will erase your Personal Data in order to comply with our legal obligations, including when your Personal Data are no longer needed or when you request they be erased.
Right to restriction of processing: You also have a right to restrict the processing of your Personal Data if you consider that the Personal Data are not accurate or you object to their use.
Right to data portability: You may ask us for a copy, in a structured format that is commonly used and machine readable, of the Personal Data you have provided to us when that data’s processing is performed by automated processes. When it is technically possible, you may request that your Personal Data be directly sent to another data controller.
Right to object: In certain situations, and for reasons relating to your personal circumstances, you may object to us processing your Personal Data. If you lodge this request, and it complies with the applicable legislation, we will stop processing your Personal Data unless we prove the legitimate and imperative nature of our processing of your Personal Data and that it prevails over your rights, interests and freedoms. Similarly, we may process your Personal Data if it is necessary for ascertaining, exercising or defending legal claims.
In order to process your request, we may (i) verify your identity and (ii) ask that you provide us with the type of information you want us to communicate.
Note that we may retain certain information when required by law or when we have a legitimate reason to do so, notwithstanding your own erasure of that information.
Right to lodge a complaint with a supervisory authority: If you believe that Océalliance has not upheld this privacy policy or that the rights given to you by the applicable legislation are not being properly protected by Océalliance, you have the right to lodge a complaint with a supervisory authority. In either situation, we ask that you contact us directly by emailing: clients@ocealliance.fr
Furthermore, we take all reasonable measures to notify each user, whose Personal Data has been communicated, of any corrections or erasure of the Personal Data and any restriction on processing imposed, unless that communication is impossible or requires disproportionate efforts.
VIII. Cookies and similar technology
Cookies are data files stored on the user’s terminal and are used by the Website to send information to the user’s or member’s browser, as well as by the browser to send information to the initial website (e.g. session ID, and language or date selection). Cookies also enable status information to be stored when a browser accesses various pages of a website or a browser returns to the same website at a later time, in order to optimise the browsing experience.
Users are informed, when visiting the Website, that information about their browsing may be collected and stored in Cookies files that can be automatically installed on their terminal.
By browsing our Website, you are likely to encounter different types of cookies:
Publisher cookies
Publisher cookies:
- store various personalised data about a visitor to the Website
- remember various entries in order to optimise the services of interest to the user and facilitate the completion of various forms
Third party cookies
- Tracer cookies
- Audience cookies
- Technical and operational cookies
Third party cookies:
- distinguish different users, sessions and new visits
- establish anonymous browsing and traffic analysis statistics
- record the source of traffic and campaigns
- remember user names and passwords in order to facilitate the log in process for already registered members
- personalise potential advertising
- secure the user’s connection to the Website, remember their user preferences and optimise the browsing experience
- collect display settings for a website to facilitate browsing
This is not an exhaustive list and may change with the Website.
Users may block cookies from being installed on their computer terminal by configuring their browser, as per that browser’s procedures.
In this situation, your use of our Website and access to our services may be affected.
IX. Changes to the data collection and processing policy
We may occasionally need to update this privacy policy. If there are significant changes, we will inform you of them and/or seek your agreement to the updated privacy policy as soon as possible and using all reasonable means. We recommend that you regularly check our current privacy policy to be aware of any changes or updates to it.
X. Contact and data protection officer
If you have any questions about this privacy policy or how we use your Personal Data, please contact us at: service-clients@clicocean.fr
You can also contact us by writing to:
Ocealliance
Attention: Data Protection Officer
67 Quai des Magasins de marée
56100 Lorient, France